MONTH NO:4 of endless complaints and no results from MTN side. They respond with a mail on my Hellopeter reviews where they promise me that issue will be resolved within a week and then nothing happens after that. AGAIN!!!!!!!!

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

The fact that this matter has still pending is a concern, I have escalated this to management and anticipate feedback on it within a short period. I know that this has dragged for too long with no proper outcome.

Kind Regards, Kabelo Brett Mosimanyane Complaints Analyst

I think this is an automated response - The same message every time. Someone will contact me today or tomorrow on e-mail promising me the world - Never telephonically. Nothing will happen - again.

MONTH NO:4 of endless complaints and no results from MTN side. They respond with a mail on my Hellopeter reviews where they promise me that issue will be resolved within a week and then nothing happens after that. AGAIN!!!!!!!! So I am in month NO:4 since MTN decided to initiate a contract without my approval. I did not sign any contract with MTN for any upgrade nor have I received any handset (mobile device). I requested this to be cancelled but still they ignore all my requests and endless e-mails. No use in phoning this company FOR IT TAKE NOT LESS THAN 1 HOUR FOR SOMEONE TO ANSWER AND WHEN THIS PHENOMENON does happen they do not know who is responsible for what in the organization