RD
Rushni D
1 reviews | Active since Sept 2015
08 Sept 2015, 11:13
Month long wait for answers
On the 10th of August my line was suspended with no warning or notification. After calling the call centre 3 times and being told twice that someone would call me back to this day I am still waiting. I also requested via email to customer services that my debit order be stopped and for them to send me the settlement amount so that I can close the subscription. I received 1 email from Nicholate Ndebele acknowledgin my request and that was that. What more must 1 do to get good service from a company that you have loyally supported for more than 10 years!!?
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Replies (1)
MTN South Africa's replyOfficial
16 Sept 2015, 10:08Hello RushD,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your lines were suspended because the credit that is set on your account had been reached. The credit limit has been put in place is as per the request from the NCA (National Credit Act) on all accounts.
Please find below the estimated early termination fees :-
*** - Handset value of R 1,285.91 / 24 * 14 months remaining = R 750.11 unbilled invoice of R132.99 billed invoice of R 64 = R 947.10.
*** - Handset value of R 1,285.91 / 24 * 14 months remaining = R 750.11 unbilled invoice of R132.99 billed invoice of R 64 = R 947.10.
Should you wish to continue with the early cancellation, please use the following banking details for payment.
Bank : ABSA
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your lines were suspended because the credit that is set on your account had been reached. The credit limit has been put in place is as per the request from the NCA (National Credit Act) on all accounts.
Please find below the estimated early termination fees :-
*** - Handset value of R 1,285.91 / 24 * 14 months remaining = R 750.11 unbilled invoice of R132.99 billed invoice of R 64 = R 947.10.
*** - Handset value of R 1,285.91 / 24 * 14 months remaining = R 750.11 unbilled invoice of R132.99 billed invoice of R 64 = R 947.10.
Should you wish to continue with the early cancellation, please use the following banking details for payment.
Bank : ABSA
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply16 Sept 2015, 10:08
Official
Hello RushD,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your lines were suspended because the credit that is set on your account had been reached. The credit limit has been put in place is as per the request from the NCA (National Credit Act) on all accounts.
Please find below the estimated early termination fees :-
*** - Handset value of R 1,285.91 / 24 * 14 months remaining = R 750.11 unbilled invoice of R132.99 billed invoice of R 64 = R 947.10.
*** - Handset value of R 1,285.91 / 24 * 14 months remaining = R 750.11 unbilled invoice of R132.99 billed invoice of R 64 = R 947.10.
Should you wish to continue with the early cancellation, please use the following banking details for payment.
Bank : ABSA
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your lines were suspended because the credit that is set on your account had been reached. The credit limit has been put in place is as per the request from the NCA (National Credit Act) on all accounts.
Please find below the estimated early termination fees :-
*** - Handset value of R 1,285.91 / 24 * 14 months remaining = R 750.11 unbilled invoice of R132.99 billed invoice of R 64 = R 947.10.
*** - Handset value of R 1,285.91 / 24 * 14 months remaining = R 750.11 unbilled invoice of R132.99 billed invoice of R 64 = R 947.10.
Should you wish to continue with the early cancellation, please use the following banking details for payment.
Bank : ABSA
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***