Month long service black out with zero resolution from MTN SA

I am writing this out of sheer frustration regarding the total lack of service from MTN. For over a month, I have been unable to make or receive calls, send SMSes, or access the internet, despite being on a SIM-only contract with a perfect payment record.

This issue began when a service agent misinterpreted a simple inquiry as a request to change my contract number. Since that unauthorized change was made, my service has been non-existent.

I have exhausted every available channel:

Call Center: I have made numerous calls to MTN Customer Care over the last month with no resolution.

In-Store: I have visited multiple MTN branches in Bloemfontein, and none have been able to provide further assistance or restore my service.

I have recordings of my conversations with multiple agents proving that I have reported this repeatedly. It is unacceptable to be billed for a contract that has been rendered unusable due to an internal MTN error. I require immediate restoration of my original service and an adjustment for the month I have been without a connection.