Month long nightmare with MTN and no end in sight

I am writing this out of desperation, because it really is impossible to get help from MTN.

I purchased a contract online through MTN DIRECT and received the phone a few days later.

I wanted my vodacom prepaid sim number to be ported to the contract, and said so when the call centre agent asked me. This was not done and the mtn sim was activated with the promise that I can port later. BIG mistake. I was now told that they would need to do a back end number port and the only person on earth that can do this is the original call centre agent i bought the contract from.

After a lot of back and forth and calls not being returned, I got hold of him a few days later, and he promised me that everything would be sorted.

What followed was 3 weeks of basically no action. Just promises that is being attended to. I was not given a number to contact him on and had to rely on email for communication.

Earlier this week I started receiving sms that the port is in progress and about to happen. It then failed, because no-one realised that there was no MTN sim to port to. I had to go buy a sim, with the promise of a refund.

That night the port happened, and I can now use my vodacom number on the MTN sim.

BUT WAIT, it's no over.

I decided to log on the the MTN website and check my bill.

TOTAL OUTSTANDING AMOUNT: R10,899

Yes, I am now being charged an EARLY TERMINATION CHARGE of R8,802 and various other connection charges. Even though I never asked for the contract to be terminated.

So I contacted(emailed) the agent again to ask for it to be sorted. He mailed back early yesterday morning, acknowledging receipt of the mail, and after that nothing.

Going on previous experience, I do not have faith that this will be sorted out before month end.

Can someone please help urgently.