NM
Nevashree M
1 reviews | Active since Sept 2015
01 Oct 2015, 06:52
month 2 of *****ing my money
I have yet again been billed another R14K after last month ensuring the contract was top up and promised there will not be another overcharge .... still no feedback on the last R14K deducted. I also completed transfer documents of my work contract to my name at rivonia customer care on 27 Feb. Went back in May where Tshepo made endless promises. Then to 1 Sep to Vincent who said they closed the query and didn't fill the details properly. And now I am cut off from the service provider.
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MTN South Africa's replyOfficial
05 Oct 2015, 07:30Hello NevashreeM@,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your Reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your Reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply05 Oct 2015, 07:30
Official
Hello NevashreeM@,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your Reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing team for assistance and here is your Reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***