Monies not allocated

Good day MTN<br> <br> Its me again I made a payment of R498 on my account on Friday and that money has not been allocated into my account 7 days later, I have tried to call in and get some sort of help but as always no one was able to help me. please help me sort this out before my account is handed over to your legal department department again. <br> <br> I have really given up on MTN i really used to love this brand but i Cant go on any further with this. Could you please start the process of me closing both my contracts I dont care how much its going to cost me but I just cant anymore<br> <br> sincerely a defeated customer