1 reviews | Active since May 2010
Money taken from my cellphone account
I had a account balance of over R8000 that I had from my previous 24 month account but all of a sudden MTN took this from me without informing me why?<br> My belief is that this is my money and should not have taken it. I was utilising this balance to purchase data for my new account but now I can't even do this anymore.<br> I spoke to customer care and they requested that I send them an email so that they can investigate what had happened to this balance of money taken from me but since 02/06/2015 up until today the 10/06/2015 I have had no feedback.<br> I have emailed mtn 2 more times with the requested information and still have had no response from mtn.<br> Please could this now be escalated because I now need to purchase more data for my account and would rather use the balance I had instead of utilising cash I don't need to.<br>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the airtime of R8714.66 expired on the 2015-05-31. An upgrade to a different package was done on the 2015-04-03, the airtime from the previous package should have been used on or before the 31 of May. The packages are not the same, you were on MTN 500 (rand based package) and upgraded to MTN Choice 350M (minute based package).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
MTN
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the airtime of R8714.66 expired on the 2015-05-31. An upgrade to a different package was done on the 2015-04-03, the airtime from the previous package should have been used on or before the 31 of May. The packages are not the same, you were on MTN 500 (rand based package) and upgraded to MTN Choice 350M (minute based package).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
MTN
REQ:***