TW
Trish W
1 reviews | Active since Aug 2015
15 Aug 2015, 19:04
Money taken from account without permission
My 3 gig capped internet account was suddenly uncapped in May and I did an iPad update on my work wifi. R1300 was taken from my account without my permission as Mtn said I used the Internet!!! It has been capped at 3 gigs since October 2014 and when it runs out, I wait until the next month for more Internet. why did Mtn change the settings and why can they take money from my account without my permission? I signed a contract for a 3 gig capped R169 per month contract! I have had no response from Mtn.
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MTN South Africa's replyOfficial
02 Sept 2015, 17:46Hello Trishwilk,
Thank you for your Post.
We sincerely apologise for the delayed response and for any inconveniences caused.
According to our records, your package is the My Choice 3GB and has not been changed since the 29 October 2014. To cap your account, the Subscriber Usage Limit needs to be set however your account had no limit set from the time it was opened. We have now set your Usage limit to R0.00 which means when your 3G data bundle is used up you will be required to load airtime or data bundle.
Please be advised that you can change the limit from R0.00 to any value anytime you wish by contacting our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non-MTN line) or by dialing *141*5# ok , select on 'Manage Usage' then choose 'Manage Usage Limit' to change the limit.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and for any inconveniences caused.
According to our records, your package is the My Choice 3GB and has not been changed since the 29 October 2014. To cap your account, the Subscriber Usage Limit needs to be set however your account had no limit set from the time it was opened. We have now set your Usage limit to R0.00 which means when your 3G data bundle is used up you will be required to load airtime or data bundle.
Please be advised that you can change the limit from R0.00 to any value anytime you wish by contacting our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non-MTN line) or by dialing *141*5# ok , select on 'Manage Usage' then choose 'Manage Usage Limit' to change the limit.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply02 Sept 2015, 17:46
Official
Hello Trishwilk,
Thank you for your Post.
We sincerely apologise for the delayed response and for any inconveniences caused.
According to our records, your package is the My Choice 3GB and has not been changed since the 29 October 2014. To cap your account, the Subscriber Usage Limit needs to be set however your account had no limit set from the time it was opened. We have now set your Usage limit to R0.00 which means when your 3G data bundle is used up you will be required to load airtime or data bundle.
Please be advised that you can change the limit from R0.00 to any value anytime you wish by contacting our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non-MTN line) or by dialing *141*5# ok , select on 'Manage Usage' then choose 'Manage Usage Limit' to change the limit.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and for any inconveniences caused.
According to our records, your package is the My Choice 3GB and has not been changed since the 29 October 2014. To cap your account, the Subscriber Usage Limit needs to be set however your account had no limit set from the time it was opened. We have now set your Usage limit to R0.00 which means when your 3G data bundle is used up you will be required to load airtime or data bundle.
Please be advised that you can change the limit from R0.00 to any value anytime you wish by contacting our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non-MTN line) or by dialing *141*5# ok , select on 'Manage Usage' then choose 'Manage Usage Limit' to change the limit.
Kind Regards
Itumeleng Rakoena
REQ:***