Money taken from Account and no record on MTN Side

Item: MTN South Africa
Rating: 2
Author: Tristan S

I have logged on to the MTN shop online and ordered 3 phones. I have given my full details and delivery address. They then debited my account with R1047 on the 30/03/2015. The order has not been delivered since and when I check up with the MTN \help desk"on orders they have no reference in the system of my details"

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Replies (1)

MTN South Africa's replyOfficial

23 Apr 2015, 08:46

Hello Titanse,

Thank you for posting.

We do apologise for the delay in response and any inconvenience this experience may have caused.

There is no record of you application on the system.
Please call Mtn Direct *** to enquire what the result of your application was and also why the R1047.00 was debited before delivery.
The operating hours are from 08.00-05.00pm.
Regards
Jean
REQ:***

MTN South Africa's reply23 Apr 2015, 08:46

Official