CM
Christopher M
1 reviews | Active since Dec 2014
30 Mar 2016, 11:07
Money ******, Costumer Care dead
Loaded MTN 3G with 1G on two separate occasions on Friday the 25th of March. meaning 2G ( R 320 ) which has not shown on the account. <br> <br> so i wish to complain about R 320 that has been ****** this is unacceptable. <br> <br> furthermore i wish to complain that i am unable to get hold of your customer care office which is very unprofessional. There are now ways available that i can find to talk to a human all i get is the run around with machines.
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MTN South Africa's replyOfficial
31 Mar 2016, 14:18Hello ChronoDaimon,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information. Kindly provide us with the MTN number you wish to be assisted on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information. Kindly provide us with the MTN number you wish to be assisted on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply31 Mar 2016, 14:18
Official
Hello ChronoDaimon,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information. Kindly provide us with the MTN number you wish to be assisted on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information. Kindly provide us with the MTN number you wish to be assisted on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***