JN
Jasmine N#
1 reviews | Active since Apr 2011
10 Apr 2016, 14:28
MONEY STILL BEING DEDUCTED
This is actually the third time I am writing a report here about MTN regarding the same matter. REF ***. Money is still being deducted from the account after being cancelled almost one year ago. MTN keeps replying on this website to say it has been dealt with but this is absolutely untrue and I think it is a now a marketing strategy to trick people into thinking they are doing something about the problem. Please fix this problem. I am going to go to the local newspaper and Carte Blanch. How many other helpless being is this being done to??
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MTN South Africa's replyOfficial
12 Apr 2016, 07:29Hello daelene,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for the upgrade on the 7-10-2015, however we pick up that the upgrade has been captured again on the 11-4-2016. The contract expire date reflect 018-04-10.
If you have not requested for the upgrade to be done on account A*** we do require the affidavit and certified ID copy to log the upgrade ***** with our ***** department for investigation. Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for the upgrade on the 7-10-2015, however we pick up that the upgrade has been captured again on the 11-4-2016. The contract expire date reflect 018-04-10.
If you have not requested for the upgrade to be done on account A*** we do require the affidavit and certified ID copy to log the upgrade ***** with our ***** department for investigation. Please fax to ***.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply12 Apr 2016, 07:29
Official
Hello daelene,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for the upgrade on the 7-10-2015, however we pick up that the upgrade has been captured again on the 11-4-2016. The contract expire date reflect 018-04-10.
If you have not requested for the upgrade to be done on account A*** we do require the affidavit and certified ID copy to log the upgrade ***** with our ***** department for investigation. Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for the upgrade on the 7-10-2015, however we pick up that the upgrade has been captured again on the 11-4-2016. The contract expire date reflect 018-04-10.
If you have not requested for the upgrade to be done on account A*** we do require the affidavit and certified ID copy to log the upgrade ***** with our ***** department for investigation. Please fax to ***.
Kind Regards,
Alice van der Merwe
***