1 reviews | Active since Apr 2014
money owing to me unpaid
MTN owe me money for over billing me since last year as well as for BIS service when yet I own a Samsung not a Blackberry. To top it all they said I owed over R3000 which again was incorrect and corrected. Twice my phone had been.suspended during this time. MTN gateway then said to wait for my bill end of May which I still haven't got. I then got 2 Sms saying to pay 2 different amounts before it gets suspended. I paid these amounts and now I never received data or airtime for the past 3 months? No numbers work. Ballito branch cant give me statement's, dont have copies of my contract. Please I have had enough. You in breech of contract and owe me my money. Enough is enough. Worst ever! Will not stay with MTN. I need someone higher up to call me.
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there was an amount of R2800.82 credited on to your MTN account at the 1 May 2015.
I have also logged a query Ref: Request *** for the data that was not received.
Please note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there was an amount of R2800.82 credited on to your MTN account at the 1 May 2015.
I have also logged a query Ref: Request *** for the data that was not received.
Please note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***