Money Not conected Money No ceares

On 27 Nov I have received a SMS from MTN stating that my account is in arrears immediately contacting MTN (as I pay with debit order and not cash) and wanting to find out what is going on. the lady helping me (cannot remember her name) informed me that at the moment she cant help me I need to wait until my account is suspended. so I left it there. on 29 Nov when waking up for work I find my account has been suspended. phone MTN immediately to rectify the problem the person helping me was very helpful and tried to explain that there is a problem with mu billing and escalate the problem I got the refinance No. notification ********** Phoning probably 4-5 times during the day trying to find out what the problem might be. as every ones response the matter is still open and can take from 2 - 24 Hours accepting the fact that I would have to wate until 30/11/2018 at 7:25 for my line to be reconnected. so I phoned MTN again on 30/11/2018 at around 7:08 the person helping me was again friendly and willing to help he explained to me that someone had payed cash on my MTN account (I explained that I do not do cash payments) and there after the amount of R358 was withdrawn from my MTN Account and that was what is causing the problem (Not phoning me and letting me know there was a mistake) so it is currently 30/11/2018 at 8:22 there is still no response as to what is going on with my account and I am now liable for the R358 to reconnect my account (as far as I can understand) so because someone ells made a mistake I have to be inconvenienced and be without a phone for how long and what does MTN care about only money not the client not their needs only money even if it is not your fault they want their money and cannot even compromise for something that is not even the clients fault

Kind regards a person that does not want to move from MTN but is forced to