RC
Rodney C
1 reviews | Active since Jun 2011
12 Aug 2015, 10:48
Money making racket ...*******
I loaded a 24 hour data bundle and the next morning I had no data so I loaded another 24 day bundle and still not data. I phoned the call centre only to be told that I am wrong and that I must wait until the existing bundle expires and that I will lose my money and that is all my fault for basically being so stupid. I ask you now..Are MTN now ripping people off with their system which is totally un userfriendly that it allows you to activate a second bundle but then doesnt work because one is still active.
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Replies (1)
MTN South Africa's replyOfficial
02 Sept 2015, 10:37Hello YendorC,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you may purchase more than one 24 hour bundle for your number however you will only be able to activate one bundle at a time by dialling *141*6*5*3*1# OK. Once the bundle expires after 24 hours, you will have to activate the other bundle remaining on your number for it to work.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you may purchase more than one 24 hour bundle for your number however you will only be able to activate one bundle at a time by dialling *141*6*5*3*1# OK. Once the bundle expires after 24 hours, you will have to activate the other bundle remaining on your number for it to work.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply02 Sept 2015, 10:37
Official
Hello YendorC,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you may purchase more than one 24 hour bundle for your number however you will only be able to activate one bundle at a time by dialling *141*6*5*3*1# OK. Once the bundle expires after 24 hours, you will have to activate the other bundle remaining on your number for it to work.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you may purchase more than one 24 hour bundle for your number however you will only be able to activate one bundle at a time by dialling *141*6*5*3*1# OK. Once the bundle expires after 24 hours, you will have to activate the other bundle remaining on your number for it to work.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,