AL
Aurelia L
1 reviews | Active since Oct 2014
04 Jan 2016, 13:33
Money is gone
Good day<br> <br> On November i made a payment of R2200 to settle my contract account with Mtn because of the bad service i got,i send the proof of payments to the retensions team and also got a mail confirming that they will not deduct money from my account,but on december they deducted R488 for my account,when i phone in and spoke to Chuma Xotyeni from the call centre on 808 he confirm that the R1900 which is was now in credit is not showing anymore and i need to send the proof of payment again....this has been going on for a while now.
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MTN South Africa's replyOfficial
06 Jan 2016, 23:17Hello Aurelia24 ,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The confirmation was that there will be no deduction for the number 083****869. The R488 that we debited is for November and December invoices for the 078****158 number. Your account is up to date, the amount has been allocated for the early termination fees which is why it is no longer showing as credit.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The confirmation was that there will be no deduction for the number 083****869. The R488 that we debited is for November and December invoices for the 078****158 number. Your account is up to date, the amount has been allocated for the early termination fees which is why it is no longer showing as credit.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply06 Jan 2016, 23:17
Official
Hello Aurelia24 ,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The confirmation was that there will be no deduction for the number 083****869. The R488 that we debited is for November and December invoices for the 078****158 number. Your account is up to date, the amount has been allocated for the early termination fees which is why it is no longer showing as credit.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The confirmation was that there will be no deduction for the number 083****869. The R488 that we debited is for November and December invoices for the 078****158 number. Your account is up to date, the amount has been allocated for the early termination fees which is why it is no longer showing as credit.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,