1 reviews | Active since Jan 2017

16 Jan 2017, 15:11

money hungry service provider

<p>I missed one debit order in november paid it in cash at an canal walk mtn store in december they double debited me in december i yet agen went to the kc mtn store paid december installment the consultant assured me my account should be fine as it was up to date with all payments but surprise surprise mtn sends me an sms that they were going to suspend my calls as i owe them more money after all the petrol i have driven up an down extra charges for the bank charges time an effort was all for nothing not even the call centre was able to assist even though they could see all the payments reflecting on my account. Now they expect me to sort out their mess. I am cancelling my contract as i do not wish to do business with mtn as they have the worst customer service they very quick to suspend my calls but not so quick to solve my problem</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Jan 2017, 12:48
Official

Good day,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that I have escalated your complaint through to our credit management for urgent attention. You will be contacted as soon as possible.

Regards,

Ishie.