Money grabbing, incompatent, useless people

I had app**** online for a contract. MTN called me back and took my details, I had then stated that I wanted to port my current number over to them. I received the phone and was still waiting for my number to be ported. I then contacted MTN with regards to this, who put me through from one person to the next. Eventually I spoke to the person who dealt with me, Thando Mbatha, he said that the porting process was not requested, and he would get the process going. After 2 weeks he called me and said that it was still being processed. I have now emailed him, and contacted customer care, and have not had this matter dealt with. I app**** for this contract end of May, and I have never received such dismal service. I am now being billed nearly R600 for something I am not using. I am absolutely furious and disgusted.