1 reviews | Active since Nov 2014
Money Deducted with no services.
I get debited every month on the same day which is the 7th.<br> When I get debited I expect my airtime (Free minutes) to be updated the same time.<br> I think its very unfair that I have to wait a good couple of days before it kicks in again then once that's done I only have a couple of days to use it because then the end of the month begins again and then it disappears.<br> <br> I don't understand. Whats the point of this then. Never been so disappointed by a network provider before.<br> <br> Today is the 13th of April and I am still waiting for my top up but funny story is I got debited on the 7th please can you send me a full description on how MTN works so then I can also know because I just seem to be missing something clearly,<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your debit order is deducted on the 7th of each month, however your provisioning (airtime, sms & data) is loaded on the 13th of the month if delayed. However if there are technical problems the provisioning can be a day later.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your debit order is deducted on the 7th of each month, however your provisioning (airtime, sms & data) is loaded on the 13th of the month if delayed. However if there are technical problems the provisioning can be a day later.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
