1 reviews | Active since Sept 2012
Money deducted after contract has been cancelled
I cancelled my internet contract in March but the monthly amount is still being deducted off my bank account. I have confirmation from mtn where they confirmed on the 16th March that my contract is cancelled and that the last payment of R299 will be made at the end of March. Well the amount of R299 has been deducted from my bank account at the end of April and at the end of May and then an amount of R314 was deducted yesterday as well. This is a total of R912 that was taken out of my bank account by mtn for a service that is cancelled and no longer in use. I have been out of the country on overseas travels for the last three months so I cannot phone the call centre or go into a branch. I can only email and have emailed three times to which I have not had any response. This is completely unacceptable! I need someone to attend to this issue URGENTLY and I need the total amount of R912 refunded to me AS SOON AS POSSIBLE!
Thank you for post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that our records show that on the 16th of March the contract was cancelled and migrated to prepaid. Then on the 17th of March as call was received and a request was made to reversed the migration which was sent to be actioned. Kindly be advised a further investigation will need to be done by the rentions department who will revert to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Thank you for post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that our records show that on the 16th of March the contract was cancelled and migrated to prepaid. Then on the 17th of March as call was received and a request was made to reversed the migration which was sent to be actioned. Kindly be advised a further investigation will need to be done by the rentions department who will revert to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***