1 reviews | Active since Dec 2016

30 Dec 2016, 10:08

Money being deducted on my account

<p>I received a call from Mobileplus (MTN) offering me a new iPhone 6S over the phone. I gave them my details as I was interested in buying the cell phone so I went through the process of registering MagZone, SafeBase, Phob Mp and tech trace (as shown below) , however, they cancelled the application. After cancellation I received cancellation notifications for all these mentioned items but every month they debit the money from my account. I reported this a several times at Mobileplus but still the money is being debited. </p> <p> the last person who assisted me was Zaahira i even sent an email to ********** but I still haven't received my refund. Now it's Dec and the money has been debit after reporting and telling them to stop debiting because there's no need for me to go all the way to the bank and block them as they are the ones who should stop taking my money.</p> <p> </p> <p>MTN must deal with this as off January 2017 I will start suing them if my money is not refunded and if they don't stop debiting the money</p> <p> </p> <p>MAG ZONE MP - ********** 6-2 *R 79,00<br />PHOB MP - ********** 6-3 *R 35,00<br />TECH TRACE - MP - ********** 6-4 *R 39,00<br />SAFE BASE MP - ********** 6- 5 * R 55,00<br />-- Total= R 208,00<br /> R 208,00 x 4 months = R 832,00</p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Jan 2017, 10:50
Official

Good day Londiwe,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

The number provided on this post is not on our network so we cannot check your account and advise accordingly. Kindly please provide us with your MTN contract number so we can assist further.

Kind Regards,

Tshepo M

REQ:***