Money being deducted from my account by MTNSA

MTN SA has been deducting money from my account without my consent. I was then informed by MTN SA of the steps that I should follow, which I did. however, every time I make a follow up there are issues which according to me they do not want to refund my money. I have been given reference numbers after reference numbers instead of the money owed to me. The below is some of the communication I had with MTN SA:

Just spoken to Amanda Khoza with reference number 1- ********** 2244 and stated that I will get my money on the 13th of October 2017, Friday.

From: Gabriel Ntuli Sent: 11 October 2017 03:58 PM To: 'Nonhlanhla Mbele [ MTN South Africa ]' Subject: RE: ID - (Deleted)

Is your system still not up and running?

From: Nonhlanhla Mbele [ MTN South Africa ] ********** Sent: 11 October 2017 12:21 PM To: Gabriel Ntuli Subject: Fw: ID - (Deleted)

Good day Mr Ntuli

As per conversation i will contact you once the system is up and running regarding your refund.

Regards Nirvana Ramsuraj ________________________________________ From: Gabriel Ntuli Sent: Wednesday, October 11, 2017 12:06 PM To: Nonhlanhla Mbele [ MTN South Africa ] Subject: FW: ID - (Deleted) From: Gabriel Ntuli Sent: 11 October 2017 11:08 AM To: 'Nosipho Nala [ MTN South Africa ]' Subject: RE: ID - (Deleted) Dear Nosipho Today as at 11:08 marks 48 working hours if your working hour is equivalent to eight hours in a day from Monday to Friday. Kindly inform me if my counting is incorrect and provide your correct method. Regards Gabriel Ntuli From: Nosipho Nala [ MTN South Africa ] ********** Sent: 03 October 2017 11:08 AM To: Gabriel Ntuli Subject: ID - (Deleted) Good Day Mr Ntuli As per our telephonic conversation please allow us at least 48 working hours to have the credit passed on to your bank account. Regards MTN