Mondo ******* and *****

If I could give zero stars I would! What a bunch of unprofessional, ********* *******! On the 18th of August I received a call from a girl saying she’s Yasmin Singh from MTN (first lie) and MTN has a promotion running that she would like to offer me, as per her explanation, should I agree to a line migration I will be put onto a package that will double my data and minutes at no extra charge to me AND this would be LESS than my current contract.

After numerous verbal confirmations from this girl I agreed to the line migration and the conversation ended with the agreement that the new amount would be in effect from the end of September. Lo and behold, end of September I am debited R1840 by MTN. I call NUMEROUS times to get clarification and eventually MTN consults transfer me to Mondo where last week a “query” was logged.

This morning I call to follow up on this query as the stipulated turn around time was up. I was told that I had agreed to the migration so the resolution was not in my favour. This is NOT the basis of my complaint rather the ********* manner in which I was **** to in order to agree to the migration regarding the amount I would be paying. I was told that the recording can’t be sent directly to me but rather I have to go into an MTN store and have a consult give me their official email and confirm it. This was found to be yet another lie as a consultant from MTN told me the store doesn’t deal with those kind of things. I’m livid and want a refund.

Do yourself a big favour and NEVER agree to anything over the phone as you will most likely be outright **** to to agree to things then sent from pillar to post to rectify any issues you may have after the fact. Despicable behaviour from such a large organisation! If this isn’t resolved with a refund and written apology by end of business today (17/10/2022) I will be escalating this matter to ICASA!