Mondo ********

My partner (Mr Francois Cornelius) was contacted by Mondo on behalf of MTN regarding a special deal their were offering people in December 2021. It was for a 80G for R169 for 24months. My partner took the call and gave the consultant time to explain to him what the offer was all about. While on the call there was times that my partner had to tell the consultant to slow down as he was going to fast. At the end of the call my partner agreed to the offer. With his knowledge this was a 80G data offer that he was agreeing too. We received the MTN Sim card on the 23 December 2021 and 27 December 2021 my partner was a informed that his 10G of the 80G was done and that he doesn't have anymore data. We then went to the MTN store in N1 City where we were advised that the offer was actually a split offer whereby 10G was normal data and the reset of the 70G was for streaming. We explained to the consultant that, that was not what the consultant said over the phone otherwise we wouldn't have taken the offer. We were advised that they can't do anything that we need to get in contact with Mondo.

On the call we received in December 2021 with the offer we were also advised that a consultant will call us on the 1 February 2022 to confirm if we want this offer, obviously January 2022 being the 30day trial period. On the 2 February 2022 funds was deducted from my partners bank account for the contract without any consultant contacting us. We went immediately to MTN N1 City again to query this and cancel the contract again and was advised again that they can't help us. We explained that since 28 December 2021 we have been trying to call Mondo with no success and could even show her all the call reference numbers.

The consultant at MTN N1 City called Mondo themselves and I was able to speak to a consultant which wasn't very helpful and was advised to send an email. Since the 2 February 2022 after our call with Mondo in the store I have been sending email upon emails, and still fighting to try and cancel this contract. Our first response from Mondo on the 4th February 2022 we were advised that they cant cancel the contract because we out of the cooling period and that we should contact the MTN 135 number to continue cancellation however there will be a termination fee. My feedback was that we didn't receive a call from Mondo to confirm the contract with us on the 1 February 2022 as indicated. We even requested from them to send us the call as all calls are recorded where someone called us. Since then the last email correspondence I received was on the 5 February 2022, whereby it was indicated that an investigation has been opened.

It's the 04 March 2022, I still have not received any further information from them but my partner has received SMS's indicating that if he doesn't pay as we stopped the debit order at the bank and reversed the payment that was deducted on the 2 February 2022, that the be reporting him to the credit bureau.

We really need assistance in getting this issue resolved urgently. Feedback is highly appreciated.