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Deacon A

1 reviews | Active since Jan 2019

31 Jan 2019, 21:23

Mondo said i am approved later i recieved sms i am declined whats the purpose of mondo wasting my time if they dont have a say?

On monday 28-1-2019 mondo contacted me, stating they saw i did i app**** online for a sim only R299 data sim contract, confirmed my existing particulars as i am a existing client. I was then told its approved upon thay they offer me a laptop for R199 x36pm laptop i thought perfect my son is asking for a laptop i agreed to it. They then said it was approved. Yesterday i got a call to my work 30-01-2019 from the verifier stating his confirming employment ect it was confirmed after being sure its approved i told my son 7yrs old his laptop will be coming in 3 to 10 working days... His excited an in anticipation overwhelmed his laptop coming even preping his computer table. This morning 2019-01-31 i am told my application has not met mtn criteria application was unsuccessful... I specifically asked is it approved or preapproved they comfirmed its approved theres recording to play back.. I understand that theres nothing mondo can do but what do i tell a 7yr old why did they tell me its approved not preapproved... Please do advise

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Deacon A's update03 Feb 2019, 16:00
Reviewer Update
Update:01-02-2019 I recieved a call the morning just after 8am from someone who is from MTN complaints for privacy disclosure no name mentioned.. She was helpful asked me about the insight of the scenario of what happened,I explained she said she will investigate it and get back to me @ 16h30 mondo called me from dbn spoke to gentleman who then confirmed my application got declined because my account was in arrears. I know for a fact that was not accurate as i have a debit order set on my account for the 25 my application was done the 28th of January. All calls are recorded for security purpose welcome to playback the recording from Mondo.. I then stated are you sure its because my account was in arrears he stated yes. I then said so i can basically contact MTN complaints and state that as per Mondo my application got declined because my account is in arrears, even though i know its paid and my bank statement can prove it. He then changed his story an said all they can see it got declined because of a account related issue. Anyway i usually I will just let it go but because i have to now tell my son i am breaking a promise.Because my once approved application suddenly got declined cause of a seemingly it was in arrears.I would like to know when was my account in arrears. I understand you can take this matter on an wipe it off with a pinch of salt but south africas largest network one would expect better service. I would like a positive feedback as into why my contract got declined not some story about my account being in arrears and I would like a thorough investigation on that recordings between myself an the consultant who called me back after 3months of the additional application. If you unable to get hold of the recordings i can give it to you even the verifier stated your parcel will be delivered within 3 to 10 working days.