Mondo & Mtn *****

In April I took a data contract with MTN through Mondo, my monthly premium was R293.54 which was advertised as Uncapped Home Internet which you can cancel anytime. The data did not last me even 14 days and I had to wait for the 27th and when i called MTN i was told that it was not uncapped as i had received a pocket router and I can only change after 3 months.

My first debit order of R293.54 went off without any problems, the second month I received an sms saying i have to pay R7565.05 I then called Mondo again and they gave me a run around telling me to call MTN and i did. The person i spoke to could not also explain the reason behind this change of billing, I then told them to cancel this contract i sent emails both to Mondo and MTN and I noticed the next day my internet was disconnected all of this happened in May.

This month i woke up to another sms saying I must pay R8014.59. I am really confused and disappointed with both Mondo and Mtn, I think there’s ***** behind all of this and what makes me mad is no one can explain what is happening here and this will impact negatively on my credit score that I have worked so hard on.