Mondo making MTN's name ****

I am very disappointed in the outcome of my upgrade application.

This is the worst experience ever. I upgraded on the 5th April 2022, was finally approved via credit checks on the 8th April 2022. Did not hear a word. Then phoned on the 11th only to be told that the application was cancelled due to me not sending the required documents. I said to the call centre person that is impossible I send it twice to the email address on the sms, and then I send it to one I found on the internet. on the morning of the 8th, I even send it to the Whatsapp supp**** twice. He said yes he can see the documents now but I need to still do another upgrade.

I already logged a complain on Hello peter and they gave me a reference number of Your Case Number is: RCO206811 and someone will contact me, they do not even make the effort to do that. I logged another complaint to Mondo on hello peter so will get another case number.

MTN you need to action this 3rd party you are using they are making you look bad. I had previously upgraded online and had no issues.