Mondo is where MTN clients go to die.

MTN has outsourced its online business to a company called Mondo which has proven to be a nightmare if you have chosen to upgrade your contract online.

Mondo runs its business on behalf of MTN haphazardly with zero regard of the customer. They have zero customer interaction and do not follow up on any issues logged. I have been waiting for feedback since the 30th of November and have tried reaching Mondo through their call centre but with zero success. Instead Mondo staff take great joy in putting you on hold as long as possible till you give up. Any problems thus far have been resolved by the MTN call centre.

I am putting this review under MTN as they seem not to care of the customer experience or success as given by Mondo. They are likely losing a significant number of clients in this way when this could be all handled by they own internal staff. Cutting corners is not always best.