MONDO ****

I'm very angry and disappointed with MTN/MONDO. On the 6th of FEB 2024 someone app**** for an MTN contract through MONDO using my details that MTN saved on their system. I had a data contract with MTN between 2019 and 2021 and mtn still had my details including my bank account information which someone used to apply for a new contract.

NO ONE from Mondo called my 083 number that is on my profile to get hold of me to confirm any details but contract was approved, I went to an MTN store near me where I was informed this was done via their 3rd party and I called Mondo to inform them about the ***** & Kamile/Camille said she was going to escalate it, no reference was provided or anything then I called the MTN ***** department who provided a reference to say this will be investigated & turn around is 21 days.

On the same day I got an email to say my order is packed and ready to go and will be delivered to 20 MABLETON 2095, mind you I'm in the WC province. I called MONDO back and the 2nd lady couldn't be bothered much about this ***** and did advise they will contact DSV to inform them not to deliver the device. It SEEMED my issue was not urgent at all to them & mind you I had a debit or just over R3200 that was going to go off at 22h00 on the 6th of FEB that I needed to authorize & luckily I managed to decline that and it didn't go off.

Now 2 days later I get a call from Charmaine to talk about my contract, I ask what contract. Only to learn nothing has been done about this, NO NOTE on my account to state this is ***** and she just wanted to continue business as usual and when I ask why are they calling me now when no one called to confirm anything when this ***** was done 2 days earlier she tells me they called the other number but didn't bother calling this one to do any verification then said she is transferring me to customer service but dropped the line. When I ask why nothing has been done about this Charmaine tells me I'm not the only customer and I couldn't even hear the rest cause woow how you can you tell me I'm not the only customer when your company approved ***** without contacting the actual account owner.

I'm not sure why MTN kept my details when I had my contract with them over 3 year ago if they are unable to protect it. If someone could easily apply for a contract, then that gets approved and delivery is arranged without the actual owner of the account details being contacted, no confirmation done to check if those details are the same. It is worrying how MTN was/is so reckless with people's information, information security is very important when you dealing with client's confidential information and these 2 companies don't seem to care or worry about that cause this one doesn't make sense at all. The only thing I could think of is that this was an inside job cause how can a person be able to apply for a contract online, there's no signature, no contacting the actual person to verify but everything goes smoothly. Can someone please explain this to me so that I can make sense.

NOW GETTING A CALL 2 DAYS LATER AFTER I REPORTED THIS ***** AND I EVEN SENT AN EMAIL TO MTN COMPLAINTS & ***** DEPARTMENT WITH THE EMAILS OF THIS ***** AND STILL NO FEEDBACK, MONDO NOT SEEING THIS AS A ***** ACCOUNT AMAZES ME TO BE HONEST. Is this how MONDO works & MTN that gave them my personal details seems like they didn't do much either, no one is taking this seriously yet my credit record will be affected by this. My bank account is with these people because of their negligence. The lack of urgency in this matter is surprising, NO ONE should be calling me to discuss my contract from MONDO. I should be called only when this is cleared, when MTN has removed my details from their system cause clearly they do not understand that client information shouldn't just be accessible by anyone, security is important and it seems they lack that understanding.

Ref *** from the ***** department I called 2 days ago Reference number: 637d8911-049c-4e0a-a917-8eea8b8ff411 from the automated email.