1 reviews | Active since Jun 2015
Monday - no manager, Tuesday no printer cartridge
Since moving from Nashua Mobile to Mtn the wheels came off, yesterday went to local Mtn branch at Modimall, Modimolle to ask for a premature upgrade. The staff present told me to come back the following day (today) as the manager was not in the office and the only staff member that can do a premature upgrade. Went back today, manager present, but could not help me as they did not have a cartridge for their printer and could not print the upgrade documents. I asked them to email the documents but the lady refused, I offered to buy them a cartridge for the printer but rep**** that I will not be able to buy the specific cartridge. Waste of time!!<br> Another problem, we have a business account with Mtn and had an Ipad on contract. The contract expired nearly a year ago but we are still billed for the hardware / software. Many times we have tried to rectify this without success. VODACOM - HERE WE COME!!!<br> Another problem - Nashua Mobile used to send an sms when 80% of my call limit was reached, not MTN! the previous month they simply cut my phone without sending an sms. What a struggle to phone 808 and get the problem solved. Mtn suck!!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the request for the early upgrade has been escalated to the Retentions department who will revert back to you with feedback.
Please may you provide us with the cellphone number of the line that is out of contract but is still being charged for hardware fees. All the lines under Account number N*** are within contract except for cellphone number *** which expired on 2015-05-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the request for the early upgrade has been escalated to the Retentions department who will revert back to you with feedback.
Please may you provide us with the cellphone number of the line that is out of contract but is still being charged for hardware fees. All the lines under Account number N*** are within contract except for cellphone number *** which expired on 2015-05-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
