MOMO Voucher

EVEN TODAY I DID NOT GET ASSISTANT even after the query was sent to customer care supervisors and managers.@ ***; ***;***;***;***;***;***.........i want my R1000 back.

From: Mobile Money <***>

Date: 2021/02/19 11:04 (GMT+02:00)

To: ***

Subject: Re: [#***]

Good day Selina,

Thank you for your feedback.

Thank you for corresponding with MOMO Customer Care, have a Y'ello Day!

Kind Regards MOMO Support Landi Tshandu

--Original Message-- From: *** Date: 02/18/2021 05:45 PM To: *** Subject: Re: [#***]

Yes, the customer is trying to redeem the full value. Ill advise the customer to try it again this weekend and i will confirm.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Mobile Money <***>

Date: 2021/02/18 15:25 (GMT+02:00)

To: ***

Subject: Re: [#***]

Good day Selina,

Thank you for you request, please note ticket that was logged REQ*** and below are the comments.

Please note, this is a full value voucher, which means the customer needs to redeem the full R1000 at once. I have checked the voucher and there seems to be no error. Are you able to confirm the customer is trying to redeem the full value?

Thank you for corresponding with MTN MOMO Customer Care, have a Y'ello Day!

Kind Regards

MOMO Support

Landi Tshandu

--Original Message-- From: *** Date: 02/17/2021 01:01 PM To: *** Subject: Re: [#***]

Hi there,

Is it possible if i can cancel voucher and be refunded because your service is poor.Advising of investigation doesnt solve anything.Looks like am the one enquiring of thus and nobody cares.Please refund my voucher money.im no longer interested to use your voucher.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Mobile Money <***>

Date: 2021/02/09 17:52 (GMT+02:00)

To: ***

Subject: Re: [#***]

Good day Selina,

Thank you for your request, please note REQ*** has been logged and your request is still under investigation. We sincerely do apologize for the delay in feedback and all inconvenience caused.

Thank you for corresponding with MTN MOMO Customer Care, have a Y'ello Day!

Kind Regards

MOMO Support

Landi Tshandu

--Original Message-- From: *** Date: 02/09/2021 05:27 PM To: *** Subject: Re: [#***]

Hi there,

I find it very unfair to be left on the dark regarding momo voucher, yes i puchase it trusting mtn and also advised that it gives error.You advise in future i must dial 135 of which doesnt have option to accomodate voucher problems.Can i please be advised if i can re-use the voucher or not or give me solution.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Mobile Money <***>

Date: 2021/02/03 11:10 (GMT+02:00)

To: ***

Subject: Re: [#***]

Good day Selina,

Thank you for your request, please note request has been logged for further assistance with ticket number REQ***. Please note in future, you may also contact our contact centre by dialing 135 and select option 5 to obtain either your voucher key or voucher number. Also, please be advised if the voucher number is still available it will be resent.

Thank you for corresponding with MTN MOMO Customer Care, have a Y'ello Day!

Kind Regards

MOMO Support

Landi Tshandu

--Original Message-- From: *** Date: 02/01/2021 11:08 PM To: *** Subject: Re: [#***]

***

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Mobile Money <***>

Date: 2021/02/01 22:22 (GMT+02:00)

To: ***

Subject: Re: [#***]

Good evening Selina,

Thank you for your request, kindly provide us with your Momo registered number in order for us to assist further.

Thank you for corresponding with MOMO Customer Care, have a Y'ello Day!

Kind Regards MOMO Support Landi Tshandu

--Original Message-- From: *** Date: 02/01/2021 06:38 PM To: *** Subject:

Hi there,

Please assist with below voucher, itvgives error of coupon not find

Y'ello. Your payment of R1000.00 for Food has been completed at 2021-01-31 09:54:03. Your new balance: R1000.00. Fee paid R0.00. Transaction Id: 119***XX. Provider ID: 9310************_7-31-2021. To query: 083 135.