MOMO double transaction that cannot be resolved for 1 month

MTN south africa and MOMO you guys suck!!!!!!! since the 9th of Feb 2021 i been calling and emailing to get my transaction for my double charge on my bank account to be refunded to me. emails have enough evidence to show double charge i sent my bank statements and SMS screen shots to prove my claim and still basic english to unprofessional and uneducated staff go to deaf ears. MOMO finance team was sent 8 requests from the date i sent my transaction to contact me till today 8th MARCH nobody has contacted me. the pathetic service from the momo agents is appalling. more appalling is the finance team who tells me my bank statement which clearly indicates 2 transactions going off my account to load money from my bank account to momo but only 1 loaded and 1 cancelled but money still went off my account twice. this is not even loaded as extra on momo nor has it been returned to my account so this money was basically ****** from my account by MTN due to their app not working properly!!!!!! this is now my 10th request to the finance department at momo to call me as an agent from momo called and had no idea why she was calling due to the incompetence of the momo team to not read a 14 emails trail that was sent. MTN AND MOMO you are ******* and absolutely ***********