Momo car licence...disatifying service

I am so unhappy with Momo MTN- carlicence department. On the 23rd December i app**** for my licence disc and was promised that it will take 5-10days. I waited and waited until on the 24th January i went and did it on my own. I then called them and spoke to the lady by the name of Palesa. She cancelled the deal and said i will get my refund. I have been messaging them on their live chat requesting my refund.

Tsepo calls me 2 weeks back and told me that the finance department pays on Wednesdays and Friday, i then waited the whole of last week for my refund which is long overdue. I communicated again with them today and Tsepo calls again and this he also doesnt know how to address this as he escaleted the matter of which he says i should have received my money by now. So i do not know what game you guys are playing but i want my money and i want it now. Your services are so dissapointing. I should just move totally from MTN. Please payup or i will include my lawyers now. I want my money i am so so angry