Modernize or go away

I'm sitting without internet for over 24 hrs from myMTN home. All the blue lights are on the router but no internet. I logged into the router the mobile connection test is fine, the app says my account is up to date and I even payed in advance. I wasted over R30 airtime trying to call these fools because for some reason they don't have live support via WhatsApp etc like other ISPs do. This call centre garbage is so 90s and the queues are always long. Get a proper support team that covers all facets of communication. I'm wasting airtime calling you and I'm wasting money buying data because your internet is down and I work from home.