MM
Mel M
1 reviews | Active since Sept 2018
27 Aug 2020, 13:41
Mobile Trouble Net-doesn't-work
Let me be clear. I don't jump on HELLOPETER for the silliest issues but I think this deserves a scathing review
I have the following issues: 1. Trying to upgrade 2 of my contracts 2. Sort out incorrect billing on my data contract - being overcharged due to operator fault 3. Reset my profile to have my primary nr as the actual primary nr. 4. Get re-registered on the MTN Active system to view billing etc.
I have been at this since the 27th of July 2020 and I have done the following:
1. I have sent 6 email requests to MTN Customer "DON'T" care, which sends me nice ticket nrs that are closed within a day 2. I have made 8 calls to the MTN 135 nr 3. I have made 16 calls to the MTN Direct *** nr 4. I have sent an email and made 2 calls to local MTN franchise 5. I went in to a local MTN franchise and spent 2 hours dealing with a consultant
Talk about effort. Time. Frustration. Surely it should NOT be that difficult?
I can hear the operator's frustration with the "new" MTN ILULA system. The local staff at the franchises were friendly to assist but they are also linked to this system.
Thus , I cannot complain about the MTN service because there IS NO SERVICE!
INCOMPETENCE!!!
Mr S**** N**** helped me with a upgrade, logged the calls on the system for the 2 others and then went on holiday thus the upgrades were "LOCKED" for processing.
Local agent logged a call to cancel the upgrades to enable other operators to be able to process upgrades.
HOW IS THIS POSSIBLE???
We are hostages of the system.
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Replies (1)MM
Mel M's updateReviewer Update
08 Sept 2020, 15:44Good day dear fellow HelloPeter readers and supporters
I hope this review finds you well because with the service or non-service rather, I'm NOT that well
I have the following issues:
1. Trying to upgrade 2 of my contracts
2. Sort out incorrect billing on my data contract - being overcharged due to operator fault
3. Reset my profile to have my primary nr as the actual primary nr.
4. Get re-registered on the MTN Active system to view billing etc.
I have been at this since the 27th of July 2020 and I have done the following:
1. I have sent 8 email requests to MTN Customer "DON'T" care, which sends me nice ticket nrs that are closed within a day
2. I have made 12 calls to the MTN 135 nr
3. I have made 22 calls to the MTN Direct ********** nr
4. I have sent an email and made 2 calls to local MTN franchise
5. I went in to a local MTN franchise and spent 2 hours dealing with a consultant
Talk about effort. Time. Frustration.
Surely it should NOT be that difficult?
I can hear the operator's frustration with the "new" MTN ILULA system. The local staff at the franchises were friendly to assist but they are also linked to this system.
Thus , I cannot complain about the MTN service because there IS NO SERVICE!
INCOMPETENCE!!!
Mr S**** N**** helped me with a upgrade, logged the calls on the system for the 2 others and then went on holiday thus the upgrades were "LOCKED" for processing.
Local agent logged a call to cancel the upgrades to enable other operators to be able to process upgrades.
HOW IS THIS POSSIBLE???
We are hostages of the system.
I hope this review finds you well because with the service or non-service rather, I'm NOT that well
I have the following issues:
1. Trying to upgrade 2 of my contracts
2. Sort out incorrect billing on my data contract - being overcharged due to operator fault
3. Reset my profile to have my primary nr as the actual primary nr.
4. Get re-registered on the MTN Active system to view billing etc.
I have been at this since the 27th of July 2020 and I have done the following:
1. I have sent 8 email requests to MTN Customer "DON'T" care, which sends me nice ticket nrs that are closed within a day
2. I have made 12 calls to the MTN 135 nr
3. I have made 22 calls to the MTN Direct ********** nr
4. I have sent an email and made 2 calls to local MTN franchise
5. I went in to a local MTN franchise and spent 2 hours dealing with a consultant
Talk about effort. Time. Frustration.
Surely it should NOT be that difficult?
I can hear the operator's frustration with the "new" MTN ILULA system. The local staff at the franchises were friendly to assist but they are also linked to this system.
Thus , I cannot complain about the MTN service because there IS NO SERVICE!
INCOMPETENCE!!!
Mr S**** N**** helped me with a upgrade, logged the calls on the system for the 2 others and then went on holiday thus the upgrades were "LOCKED" for processing.
Local agent logged a call to cancel the upgrades to enable other operators to be able to process upgrades.
HOW IS THIS POSSIBLE???
We are hostages of the system.
MM
Mel M's update08 Sept 2020, 15:44
Reviewer Update
Good day dear fellow HelloPeter readers and supporters
I hope this review finds you well because with the service or non-service rather, I'm NOT that well
I have the following issues:
1. Trying to upgrade 2 of my contracts
2. Sort out incorrect billing on my data contract - being overcharged due to operator fault
3. Reset my profile to have my primary nr as the actual primary nr.
4. Get re-registered on the MTN Active system to view billing etc.
I have been at this since the 27th of July 2020 and I have done the following:
1. I have sent 8 email requests to MTN Customer "DON'T" care, which sends me nice ticket nrs that are closed within a day
2. I have made 12 calls to the MTN 135 nr
3. I have made 22 calls to the MTN Direct ********** nr
4. I have sent an email and made 2 calls to local MTN franchise
5. I went in to a local MTN franchise and spent 2 hours dealing with a consultant
Talk about effort. Time. Frustration.
Surely it should NOT be that difficult?
I can hear the operator's frustration with the "new" MTN ILULA system. The local staff at the franchises were friendly to assist but they are also linked to this system.
Thus , I cannot complain about the MTN service because there IS NO SERVICE!
INCOMPETENCE!!!
Mr S**** N**** helped me with a upgrade, logged the calls on the system for the 2 others and then went on holiday thus the upgrades were "LOCKED" for processing.
Local agent logged a call to cancel the upgrades to enable other operators to be able to process upgrades.
HOW IS THIS POSSIBLE???
We are hostages of the system.
I hope this review finds you well because with the service or non-service rather, I'm NOT that well
I have the following issues:
1. Trying to upgrade 2 of my contracts
2. Sort out incorrect billing on my data contract - being overcharged due to operator fault
3. Reset my profile to have my primary nr as the actual primary nr.
4. Get re-registered on the MTN Active system to view billing etc.
I have been at this since the 27th of July 2020 and I have done the following:
1. I have sent 8 email requests to MTN Customer "DON'T" care, which sends me nice ticket nrs that are closed within a day
2. I have made 12 calls to the MTN 135 nr
3. I have made 22 calls to the MTN Direct ********** nr
4. I have sent an email and made 2 calls to local MTN franchise
5. I went in to a local MTN franchise and spent 2 hours dealing with a consultant
Talk about effort. Time. Frustration.
Surely it should NOT be that difficult?
I can hear the operator's frustration with the "new" MTN ILULA system. The local staff at the franchises were friendly to assist but they are also linked to this system.
Thus , I cannot complain about the MTN service because there IS NO SERVICE!
INCOMPETENCE!!!
Mr S**** N**** helped me with a upgrade, logged the calls on the system for the 2 others and then went on holiday thus the upgrades were "LOCKED" for processing.
Local agent logged a call to cancel the upgrades to enable other operators to be able to process upgrades.
HOW IS THIS POSSIBLE???
We are hostages of the system.
