1 reviews | Active since Jan 2015
I'm on the anytime 200 package<br> <br> With Nashua Mobile:<br> <br> * My airtime (R200.00) was loaded on the 2nd of each month consistently.<br> * I had a set limit of R1.00 so that I do not use airtime over and above my allocation of R200.00.<br> * The payment date of my account was the last day of the month. Which makes sense since payday for most people is either 25 or 30/31.<br> <br> Since MTN took over Nashua Mobile the following has happened:<br> <br> * My airtime (R200.00) has not been loaded on the 2nd of each month since December.<br> * No limit had been set so that I do not use airtime over and above my allocation of R200.00. This has resulted in my January payment doubling. From R410.00 to R936.00.<br> * The payment date of my account is now 21st day of the month, which is 20 days from the statement date. So from the 21 of each month I get messages that my account is overdue. This was not the case before.<br> <br> I have called in to the call centre on Monday and I was informed that my query will be resolved within 3 days. And this is now 3 days and no feedback has been received. I called in again today and still no proper service was offered and the consultant cut me off. After holding on the line for 30...
Best regards,
Best regards,
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