1 reviews | Active since May 2017
Mobile Phone/Sim Theft
<p>My mobile phone was ****** from my purse on Friday, 2017-05-12. a Four(4) member group worked together to distract me in order for one of them to access my handback, which was closed, to steel 2 mobile phones from me. I went to the MTN store in Centurion Mall and done a sim swop at about 19:00. It took MTN until today Monday, 2017-05-15 to unblock my new sim card. As if the whole Theft incident was not traumatic enough, I had to endure the stress of phoning MTN time and again to get my service working again. The biggest issue with not having my specific number working was that I had to tay with friends on Friday night as I could not access my complex without phoning the gate number from my phone. I have been a loyal MTN customer for 17 years and this is the service I get when I a in need. This is totally unexceptable!!! </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated the account and picked up that the sim swap was successful on the 15/05/2017.Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated the account and picked up that the sim swap was successful on the 15/05/2017.Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,