JM
Jansie M

1 reviews | Active since Aug 2015

27 Aug 2015, 11:11

Mobile phone line and data line were swapped

I was phoned by a sales person from MTN on 29 July, arranging for my due upgrade to be done telephonically, and new paperwork to be delivered at my place of work, at a lower rate.<br> This was done, but when starting to use my phone and data (3G) lines, I discovered that the two lines that I have been using for may years, were swapped, so my data line is now my phone and visa versa. The phone functionalities must be connected to *** and the internet connectivity must be connected to ***. This is causing a lot of stress and must be corrected immediately.<br> I am stuck. Cannot phone. Cannot use my data.<br> Went to Century city service centre. Was assisted by Shihaam Jakoet. Says her hands are tied. Cannot assist at all, since the upgrade was not done by them. <br> I need some sort of response and resolution to this. PLEASE HELP!

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Aug 2015, 14:09
Official
Hello Jansie Matthee,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***