Mobile number reactivation

I have paid my account up to date last year December when i received an email saying the account has not been paid and will be closed if not paid up. I made payment the very next day and completed a re activation form in store. A month later the number was not active still and i went to the store again to complete another form ref# ***. I have since made motnhly payments and the account jas been up to date the last 6 months but the number has still not been updated/ activated.

I feel that i've been given the run around and this is not fair.

No communication from MTN side other than the email that i received in December regarding the deletion of my number.

This is very frustrating and utterly unacceptable for a mobile provider to prove this level of service.

I've been calling the call center and went to the MTN store numerous times to no avail.

Please re inburse all the months minutes and data that ive been paying for but was not getting any services.

I also upgraded the contract 2 months ago and i was promised by the store that the number will be activated.

I feel that this is very unfair towards me as i've been paying this account and kept it up to date but not getting any service.

My mobile is a very critical tool as i work in the IT environment and need to use this device daily.