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Faatima B
1 reviews | Active since Oct 2015
11 Oct 2015, 00:33
Mobile number frozen for over a week
The migration form from contract to prepaid has been emailed on Monday, 5 October to mtnsp. To date the migration has not taken place and I have the no service sign in place of the mtn reception logo. My number has been frozen since Friday, 2 Oct as that was the last day of the completed contract. I am unable to make a call to 808 because of the inactivity status. I have resent the form via email. I would appreciate it if this matter can be addressed with urgency.
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MTN South Africa's replyOfficial
12 Oct 2015, 11:06Hello Faati B,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** has been cancelled and not converted to pre-paid as per your customer care request Reference Number: ***3.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** has been cancelled and not converted to pre-paid as per your customer care request Reference Number: ***3.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply12 Oct 2015, 11:06
Official
Hello Faati B,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** has been cancelled and not converted to pre-paid as per your customer care request Reference Number: ***3.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** has been cancelled and not converted to pre-paid as per your customer care request Reference Number: ***3.
Kind Regards,
Alice van der Merwe
***