AL
Anita L
1 reviews | Active since Jul 2017
05 Jul 2017, 13:06
Mobile number changed without request
<p>I discovered that my sms-mobile number was changed in March 2017 to a non-standard mobile number, without me requesting it. This number cannot be dialed. I logged a call with client services with no feedback Req: ********** 9 (18 Apr-17). I then went to a MTN store to assist me and they logged another call with their ***** department Req: ********** (05-May-17). I was then requested to submit an affidavit to confirm that I did not request a number change (submitted 30-May17). I followed up on several occasions and was told by the MTN store that they had to log another call Ref: ********** (14-Jun-17) as there was no ********** transaction. Again after following up on several occasions, my old number or a standard mobile number was resolved as at today. Extremely disappointed with MTN. Will have to change to another service provider, since being with MTN since 1998.</p> <p> </p>
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MTN South Africa's replyOfficial
07 Jul 2017, 15:11Dear Anita,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply07 Jul 2017, 15:11
Official
Dear Anita,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
AL
Anita L's updateReviewer Update
12 Jul 2017, 15:46Dear Willem
Please provide me with an update on the progress of this investigation and when will I have my old number or an 083-number allocated to my sms contract?
Regards
Anita Lategan
AL
Anita L's update12 Jul 2017, 15:46
Reviewer Update
Dear Willem
Please provide me with an update on the progress of this investigation and when will I have my old number or an 083-number allocated to my sms contract?
Regards
Anita Lategan