RZ
Regina Z

1 reviews | Active since Nov 2016

16 Nov 2016, 22:16

Mobile insurance ripoff

<p>I bought gadget insurance and my handset was ****** now four months after reporting no feedback nor resolution has been received till today a walk in it the Vereenging shop has been fruitless I have been taken from pillar to post for the past 4 months despite the premium being deducted via stop order every month. They never get to talk to me but all payments are continuously deducted from my account. The insurance has never worked as promised at the inception of the contract despite all requisite paper work having been submitted.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Nov 2016, 22:45
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,