1 reviews | Active since May 2011
Mobile Insurance? Don't trust MTN!
<p>I am a MTN client for over 12 years. When I lodged my claim with MTN for water damage on my iPhone 6 on 2016/03/09 with all the documents filled out it took MTN a month and a half to collect my mobile. Now it is taking them 3 months in total to repair/replace my iPhone 6. I was promised 2-3 weeks. I phoned MTN insurance a total of 18 times, staying on the phone at least 30 minutes. 580 minutes of frustration for naught. Sean Mokoena apologises for the inconvenience but has since 06/04/2016 not returned one mail I sent them. I bought this phone cash from MTN now they are stalling because I am the one losing out. Also I had to get a second contract because they are too useless to supply me with a loan unit. .How can one big corporate be so useless. I rate you a ZERO - a waste of time, *********** with no sense of customer satisfaction. I would rather you replace my phone and a 14 year client will then move over to Vodacom/C/</p> <p>I expect a reply from a senior; it has been far too long MTN your service sucks!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Correspond with me over email not just an automated reply.
I expect an telephone call today. Mike, send me your direct contact details.. I will call you.
Would you like me to go to another mobile company?
Correspond with me over email not just an automated reply.
I expect an telephone call today. Mike, send me your direct contact details.. I will call you.
Would you like me to go to another mobile company?