Mobile Handset Repair Ref No *** [#***]

I handed an iPhone S5 handset in for repair in December 2014 and was assured that it would be repaired within a week. This did not happen.<br> <br> I accepted a quote of R3364.73 from MTN for the repair by SMS on 5 January 2015. Following up I was told that the repair cost will be R330.00. I queried the amount since it was much less than the amount quoted for the repair and was told that MTN did not receive my SMS accepting the quote therefore the handling charge of R330.00. Upon request I emailed photo's of my SMS accepting their quote to HVRC Repairs. <br> <br> My handset has not been repaired and it is impossible to get an answer as to when it will be repaired when contacting the repair centre by phone. I am paying for a mobile service that I have not been receiving since December 2014 and would really appreciate if this can be sorted out NOW.