IL
Ivan L
1 reviews | Active since Apr 2013
25 Jan 2018, 20:29
Mobile content services billing
In the last 24hrs my one phone account got 3 different "content services subscriptions" added that I didn't requested or added and the last one done it twice in one day. The best part is this happens in the early mornings between 1am and 5am when I'm asleep just to be woken with a message that a content service was added. When I phoned your customer services they informed me there's nothing they can do to stop this and i have to personally stop this every time and I get charged for this even though I didn't request this. This is outrageous as the other cell phone providers you can request to have these content services subscriptions blocked from their side. I refuse to pay this content services subscriptions and are prepared to got to court and to the media if this doesn't stop on all of my phone accounts.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
26 Jan 2018, 09:14Good day Ivan,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
To show that we value you as a customer we have loaded you with R100 airtime as a goodwill gesture. This is also to apologise that we are unable to prevent you from being subscribed in future. To remove and manage any contend charges in future please dial *141*5# and select option 4.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply26 Jan 2018, 09:14
Official
Good day Ivan,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
To show that we value you as a customer we have loaded you with R100 airtime as a goodwill gesture. This is also to apologise that we are unable to prevent you from being subscribed in future. To remove and manage any contend charges in future please dial *141*5# and select option 4.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
IL
Ivan L's updateReviewer Update
26 Jan 2018, 09:20Why are WASPA then **********ly approve such transactions or are they just as ********** as these services?
IL
Ivan L's update26 Jan 2018, 09:20
Reviewer Update
Why are WASPA then **********ly approve such transactions or are they just as ********** as these services?
IL
Ivan L's updateReviewer Update
26 Jan 2018, 09:27I just spoke to WASPA all they do is transferring the blame on me. I'm now going to the ombudsman as looks like everyone is just passing the buck.
IL
Ivan L's update26 Jan 2018, 09:27
Reviewer Update
I just spoke to WASPA all they do is transferring the blame on me. I'm now going to the ombudsman as looks like everyone is just passing the buck.