MNT utter poor service

Early in 2019 I filed a ***** case against my name as someone in Gauteng area open a MTN contract in my name. I have given in all the requested documents confirming that this was a ********** case. Since then i have been to MNT ZEVENWACHT MALL sooooo many times already to follow up if this account has been closed in my name as i never had a contract with MTN. Every time i get there they tell me the case is still in progress and they cannot help. So the result is that currently on my credit report it shows that I have a contract with MTN which in reality I don't!!! So, MTN your service is so poor that its been a year already and still you haven't done anything to cancelled this contract in my name. I am highly upset for the wrong information that is currently reflecting on my credit report!!! Who ever is the people responsible person at MNT, CAN YOU PLEASE CANCEL THIS DAMN CONTRACT IN MY NAME!!!! For such a huge company this is utter poor service!!! please see to it that this are corrected ASAP!!