MNT service nothing different to Eskom

I have a FLTE router for 4 months now. I made over 35 different calls for help ever since. I was helped by a young girt at a MTN branch in Bloemfontein that she fixed my router which "connect but no internet" well it only lasted a week or so. Then the process of frustration repeated itself. I heard from MTN customer service that my data is finished. While its uncapped. I heard they can't help me because off been offline. My location does not support a nearby tower. My device is faulty. The tower,is faulty and so the list goes on and on from untrained personnel. I can't work, use my phone or television but i have to pay every month for full service. Uhmm... Just wondering, which service. I never had this problem with the normal LTE. Since i upgraded, more than 6 branches could not fix my problem and more that 35 different voices that i spoke to. Just to add, after repeated calls to customer care, certain individuals will say, oh it's you again. I told you yesterday to call the coverage department. Yes i did. I called the hole freaking SA MTN helplines. Useless Useless Useless. All 4 my contacts will go to Vodacom. Most terrifying horrible frustrating issue i can across regarding the word service. Riaan. ***