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GLORY M
1 reviews | Active since Jul 2011
01 Apr 2015, 10:00
MNT Refuse to Replace a phone with factory Fault
I bought a L70 Cell phone from MTN Kolonnade on 29/03/15 ,when making calls on the same day , the phone had some audio problems.I took the phone back to MTN on 31/03/2015 and Venessa said that i should keep the phone for 7 days and then bring it in for repairs, they can't give me a new phone because it will have some financial implications for the store and her.When i insisted that i can't keep the phone she went &
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MTN South Africa's replyOfficial
18 Apr 2015, 10:14Hello makofaneg,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. This has been escalated to regional management for investigation, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. This has been escalated to regional management for investigation, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply18 Apr 2015, 10:14
Official
Hello makofaneg,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. This has been escalated to regional management for investigation, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. This has been escalated to regional management for investigation, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***