JB
Jaco B

1 reviews | Active since Jul 2011

21 Jul 2015, 16:35

MNT plays ad when making emergency call

Needed to make an emergency call, but when I phoned they played me an ad. ***?<br> <br> This is not why I have a service provider and is unacceptable.<br> <br> Imagine a woman is being ***** and tries to phone for help- but instead of reaching the person who can assist her she hears an ad marketing some competition to her. Congratulations MTN -you just let a woman get *****.<br> <br> I actually think legal action can be taken.<br> <br> If I pay for a cellphone service , I want to be able to make a call when I want to.<br> <br> Whats even more unacceptable is the fact that they haven't figured this out for themselves.<br> <br> Wake up MTN and do what you're suppose to.

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Jul 2015, 10:06
Official
Hello JacodeBeer,

Thank you for taking the time to raise your concerns with MTN.

Kindly note that, unfortunately, MTN does not have control over ads that are played on the emergency numbers, namely 112 and 10111.

Regards
Mary
REQ:***