MNT PENDING CONTRACT APPLICATION IN UMHLANGA I KNOW NOTHING ABOUT!!!

I have never come across such horrible service all around, I app**** for a contract which I was told I don't qualify. I then get a call today from MTN for a contract, the consultant then tells me they can assist as there's a application already on system in Unhlanga Durban and I should call them. I called and spoke to Spiwe, Adrina who both cut my calls. I then called the reception line and got cut 5 times. I then got to speak to Lungi Ntlwathini and I requested to speak to a Manager or teamleader in line with no success. I was told they in a 4 hour meeting and I can't be assisted when I insisted to speak to whoever is next in charge my call was cut. called again and spoke to Zinhle who also told me she can't put me through to a manager and if I need to complain I must go in the MTN website, I went on the page and nowhere I can complain Zinhle couldn't even find what she suggested I do? what kind of service is this? There's an application pending which I don't who opened it and I can't speak to someone who knows what's happing where does one go or do??? I spent over an hour and still don't know what's happening. I get transferred without being told where they putting me through to how poor?