SZ
Siphokazi Z
1 reviews | Active since Jun 2019
23 Aug 2019, 20:35
Mnt king williams shameful service
If there was less than one star I'd put it up, the serovce I received from mtn in king williams town was so poor I'm still fuming. The disrepct was on another level, the attitude and disregard not to mention the fact that the consultant didn't do what I asked her to do. I was there accompanying my mother, I can imagine the treatment she would have gotten if I wasn't there. I'm disgusted.
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MTN South Africa's replyOfficial
27 Aug 2019, 10:59Good day Siphokazi
Thank you for your post.
We are sorry to have disappointed you with the service received from our store. We would like to assure you that it is certainly not our intention to dissatisfy our customers. We value your feedback and assure you that this incident will be brought to the attention of our Franchise Manager as well as the franchisee concerned.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with the service received from our store. We would like to assure you that it is certainly not our intention to dissatisfy our customers. We value your feedback and assure you that this incident will be brought to the attention of our Franchise Manager as well as the franchisee concerned.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply27 Aug 2019, 10:59
Official
Good day Siphokazi
Thank you for your post.
We are sorry to have disappointed you with the service received from our store. We would like to assure you that it is certainly not our intention to dissatisfy our customers. We value your feedback and assure you that this incident will be brought to the attention of our Franchise Manager as well as the franchisee concerned.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with the service received from our store. We would like to assure you that it is certainly not our intention to dissatisfy our customers. We value your feedback and assure you that this incident will be brought to the attention of our Franchise Manager as well as the franchisee concerned.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team